Professional Experience
Senior Product Designer
Lessen (formerly SMS Assist)
Led end-to-end design of a new app for tech-averse users, streamlining workflows and visually presenting data to reduce overwhelm and improve usability.
Created scalable design patterns now being reused in an in-progress SaaS product, ensuring consistency and efficiency.
Designed data-heavy interfaces to simplify a complex routing algorithm, enhancing user trust in the system’s recommendations.
Fostered trust and collaboration with our largest and most challenging client by leading a three-day in-person workshop, teaching product design fundamentals, and actively listening to their needs while guiding the process to ensure strategic alignment and successful outcomes.
Mentored junior designers and product managers, providing design and strategy feedback, coaching on stakeholder management, and creating a welcoming, supportive environment for growth and development.
Managed timelines and priorities, facilitated communication with offshore development teams, and fostered seamless cross-functional collaboration in a fully remote setting.
Remote | April 2021–March 2025
UX Designer
es99 agency
Redesigned websites for small to mid-sized businesses, improving navigation to better align with user mental models.
Leveraged user surveys, SEO insights, analytics, and UX best practices to inform design decisions and enhance usability of client marketing websites.
Advocated for accessible design, educating graphic designers and developers on WCAG standards and best practices and ensuring new website designs met compliance requirements.
Promoted user-centered design within cross-functional teams, collaborating with developers, designers, copywriters, researchers, and project managers.
Trusted to lead projects with high-profile and challenging clients due to a proven ability to gain trust, align stakeholders, and drive successful outcomes.
Chicago, IL | April 2020–April 2021 (freelance)
UX Designer
oja express
Chicago, IL | December 2019–January 2020 (contract)
Lead workshops with clients and managed all client communications.
Developed research plans, interviewed users, and implemented user insights into actionable design patterns.
Created wireframes and mid-fidelity prototypes to test with users.
Delivered comprehensive annotated wireframes and future recommendations for the client’s future growth and success.
visual communications manager
advanced group
Designed all internal and external visual communications for Advanced Clinical, Advanced Resources, Advanced RPO, and WunderLand Group.
Created comprehensive brand guidelines for two businesses.
Cultivated relationships with each business President and parent company CEO, and managed print, promo, and website design vendors.
Project managed campaign efforts for all four businesses, keeping content, email, events, and business leads working efficiently together.
Increased efficiency standards by producing and implementing creative briefs and design delivery timelines.
Chicago, IL | January 2017–September 2019
Skills
Systems thinking
Simplifying complexity
Enterprise B2B software
SaaS design
Mobile design
Stakeholder management
Human centered design
Wireframing
Prototyping
User research and interviews
Competitive analysis
Concept testing
Usability testing
Responsive design
Tools
Figma
Sketch
Miro
Adobe Illustrator, InDesign, Lightroom
Education
Designation / Flatiron School
August 2019–February 2020
UX Intensive
Carthage college
September 2012–May 2016
B.A. Liberal Arts
summa cum laude
Next Steps
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